FNB not honouring credit life insurance claims and not reversing ******** debit orders

I have lost all patience with FNB. The call centres are useless because the consultants take forever to answer their phones and when they do answer, they just drop the calls without assisting. I have not received a salary for due to Covid19. I have a personal loan account with FNB on which I pay credit life insurance on every month. Due to me not receiving my salary, I instituted a claim against my credit life insurance which was subsequently approved. They paid the claim amount for the first month on the 7th of May which reflected in my loan account on the 9th of May. Yet nobody thought about putting a stop order on the debit order and my account was debited for the instalment amount end of May despite the fact that they've received a payment from the claims department. I left it at that for May. I submitted another letter confirming that I will not be getting a salary for June. The claim was supposedly processed and paid out on the 31st of May 2020. Nowhere does that payment reflect on my personal loan account and because of this, the collection department does not want to reverse the debit order that was taken on the 29th of May. I spoke to a lady on 3 June and she confirmed that the claim was processed on the 31st of May - to date nothing has been processed. The collections department is also not assisting at all in getting the debit order reversed. We finally got hold of someone now and was advised that because my husband made a payment into my account to cover our home loan instalment, that it was ASSUMED that I was getting a salary therefor they cancelled everything. Does FNB know what ASSUME stands for??? It is making an ASS out of U and ME! Do not just assume, call and find out. This is ridiculous client service AND IT IS STILL NOT SORTED.

I WANT THE CREDIT LIFE TO PAY OUT BECAUSE I STILL DO NOT GET A SALARY, I WANT MY DEBIT ORDER REVERSED IMMEDIATELY BECAUSE IT WAS TAKEN FROM THE ONLY MONEY I GOT FOR THE MONTH WHICH WAS AN UIF PAYMENT, AND I WANT FNB TO PUT A STOP ON THE DEBIT ORDER!!!!!!!!!!!!

You are losing business at a fast pace going the way you are going.