Fnb not honoring!!!!

Horrible service!!!! Last week I was app**** for a credit card using the FNB app. FNB approved me and I received notification via the app that the account was approved and showed up on my profile, a Debi check was set up and a card delivery message was sent to me(3-5 working days). Today when I enquired about the delivery of the card, after countless time calling FNB I was informed that FNB incorrectly captured my details and that I would need to re-apply!!! This impacts my credit score negatively. Dear FNB the account was approved, your capturing process made an "error" not me. Why should I be the one to go through all the effort again if the application was successful and subsequently a Debi check along with card delivery message sent to me.?!!!!