FNB not here to help you! Your slogan is a LIE.

Soooo...its been 3 weeks trying to get a device online! First I tried applying online and I was told I dont qualify! I am super confused as I have just paid of a laptop that was more than the device I want to get, but anyways! I then phoned customer service 135 to find out why my application was declined, the consultant then puts me through to services as its not a sales query, I get through to services and get told its not a services query but a sales query. I have been sent back and forth 5 times and also on the last attempt the phones gets put down on me.

After a week's attempt of trying to get hold of ANYONE and only after I added a complaint on hello peter did I get someone to assist me. Finally got told there is only one device left and she(Shannon from Fnb Connect) has kept it for me and she'll get someone to phone me asap regarding delivery. She then sent me the "T's and C's". I waited a week with no one calling me and then AGAIN tried to get hold of someone at services is a freakin nightmare as I wasn't able to get through to anyone. After complaining again on hello peter did someone contact me from Complaints department. (Keagan has been super helpful and had meetings with "management" to resolve my issue) He then told me that after I spoke to Shannon someone bought the only device left online and that's where the complication came in. So no one phoned me to tell me that the device was taken, even after I was promised that it was kept for me. Keagan then informed me that there's a shortage of that specific device and there might not be more imported. I am absolutely shocked at the service FNB has given me. I have 6 cards/accounts with fnb and my company account is also with FNB. To get this service for someone that's been with FNB for years.

Yesterday I phoned to get an update and phone 135 again to get through to the complaints department. The lady at customer care then put me through to INVESTEC Complaints department. A completely different company even.

DISGUSTING SERVICE! ABSOLUTELY DISGUSTING!