FNB, NOT helping you

As an FNB Premier Banking customer, it is expected that using a team of bankers would resolve issues I have with my FNB accounts. THIS IS NOT TRUE AT ALL.

I have a personal loan and I have never defaulted in the many years of using these accounts. I received an SMS stating that my personal loan debit will go off on my salary date in December 2019. I have not gotten paid yet but the debit order went off on 06/12/2019. I have repeatedly tried to get the team of bankers to reverse this but no consultant assists or calls back when I ask them to. Instead, I am told to call in to another department to resolve this. The service is pathetic and it takes more than 7 minutes in some cases to ask me for information that is on my account. Clyde Van Willen was the last person to deal with me on the app. If i do not respond within 5 minutes, the chat is terminated but I must wait hoping for a response quickly.