FNB NOT helping you!

I decided to change from ABSA (after 10 years) to FNB. There were a few pros from the latter that made the decision an easy one. Little did I know it was mostly smoke in mirrors. Basically they claim to offer certain services, however it's not the case. I went down to the branch, opened the gold account and app**** for a credit card. Got my account instantly - although afterwards found out that the lady at Table Bay Branch did not tell me everything (working for them for 12 years). I've had several issues now. The last part being them making the "quick" debit order/recipient change. I sent in the required documents (7 Jan 2019) to request this service and specifically indicated I will make the salary transfer change myself, to this date none of that has been actioned, however I've had 3! phone calls asking if they can help with the transfer of my salary (the last call on the day my salary was paid into my FNB account). The only thing they did not do but I did myself. They do have the perfect slogan: “How can we help you?” They ask the question but sadly they do not know the answer nor are they the answer!