FNB not helping with *****

I have been waiting for a consultant since 13 Feb '23 to contact me. Email from FNB says I'd be contacted within 24-48 hours.

Before the email I alo got a call from a woman named Joan, saying that management will give a response in 7 days. Still waiting.

This account wil be closed since FNB doesn't care if money is ****** from a client's account.

Next step will be the Ombudsman. Because one way or the other FNB will pay this money back. One does see a lot of complaints about FNB. Makes you wonder?