1 reviews | Active since Jun 2015
FNB not helping with an account that was **********ly opened in my name
I am not sure whether FNB tolerates ***** or they are part of ********** activities that are happening there. On the 16th of February 2022 I was made aware of a ******** activity where someone opened a business account at FNB, using my details and I have no idea where he got them from. I immediately alerted FNB about it and asked them to close that account and investigate how that account was opened and who opened it.
Firstly, this account was activated without this person submitting the relevant documents, hence I suspect that someone or some people within FNB are accomplices in this offence. Secondly, the card was couriered to this person. Surely they have his address. They should have opened a ******** case against this guy.
Every time I call, I am being told that the account is not closed. Each and everyone of those people promises to close it and it has been three weeks already.
When I called Business Accounts Department two weeks ago I was told the matter was referred to ***** Department for investigation. To my surprise, last week when I called I was told that an email was sent to ***** Department but no case was opened by ***** department.
This makes me believe that these ********** are working with certain individuals within FNB. They cannot give me any details about this *********, but they are not doing anything with the information they have. So since this person is allegedly a foreign international, they are delaying so that he can cover his tracks or even skip the country. He will do that leaving me not knowing where he got my details and what else he has done with them.
I went to Protea SAPS and they said they need details for this account so that they can open the case. I then called Mercia. She told me she can't send me anything. She said she handed the report to Desiree Munsamy. She then told me she asked her to send me a letter that I would have to take to SAPS. I tried calling this Desiree person on the number that she gave me but it doesn't go through. I have probably spoken to everyone from investigators' office, ***** department, business accounts' department and any other department, but no luck. Some even sent her an email, asking her to call me. She never did. Strangely, when I asked what she does, I was told she is also an investigator. Why would an investigator send a report to another investigator?
Then I ask myself, if this account was opened in my name, what is so difficult for FNB to send me these ****** account details? Why are they protecting to this identity *****? Could it be that if he gets arrested he will sing. FNB is obviously conspiring with this *****. Obviously the case has to be opened against FNB. There are plenty contradictory statements that I have got from FNB, throughout this fiasco. They can't lie for fun, they have a reason. And I won't rest until I know what is happening.
I went to Protea SAPS and they said they need details for this account so that they can open the case. I then called Mercia. She told me she can't send me anything. She said she handed the report to Desiree Munsamy. She then told me she asked her to send me a letter that I would have to take to SAPS. I tried calling this Desiree person on the number that she gave me but it doesn't go through. I have probably spoken to everyone from investigators' office, ***** department, business accounts' department and any other department, but no luck. Some even sent her an email, asking her to call me. She never did. Strangely, when I asked what she does, I was told she is also an investigator. Why would an investigator send a report to another investigator?
Then I ask myself, if this account was opened in my name, what is so difficult for FNB to send me these ****** account details? Why are they protecting to this identity *****? Could it be that if he gets arrested he will sing. FNB is obviously conspiring with this *****. Obviously the case has to be opened against FNB. There are plenty contradictory statements that I have got from FNB, throughout this fiasco. They can't lie for fun, they have a reason. And I won't rest until I know what is happening.