FNB not helping client

Ordered a credit card with FNB and after waiting 7 days the card was not delivered. Upon following up the bank asked me to wait one more day for delivery. The card was never received. Upon following up a 2nd time i was informed that there was no record of a credit card being ordered. Upon trying to order it then telephonically the call was cut with the FNB call centre. When calling from inside an FNB branch (for the 3rd time trying to request for a card) the call also got cut the first time. When i finally got through there was an error on the system and only after speaking to a team leader has she said i am likely to get my card in 3 days time. Unacceptable!