MN
Michelle N
1 reviews | Active since Jun 2018
20 Jan 2020, 15:14
FNB not helping
Both of my cards have suddenly stopped being able to make payments on International websites (like Amazon). They were previously able to make them. I receive a message on the site that says "Your card was declined". The bank does not pick up the Decline.
I called the customer care line several times, and was either told that it is the website declining my card (even though it is multiple sites), online secure isn't activated (even though it is), or just transferred from person to person who couldn't assist me. Today I called and after 25 minutes of holding, was told their offices are unavailable. It's 15:00 on a Monday.
The problem still has not been resolved, with no help from FNB.
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Michelle N's updateReviewer Update
23 Jan 2020, 10:32I was contacted and simply told to call the same number which I called the previous 4 times when my problem was not solved. Still very agitated by FNB with not solution.
MN
Michelle N's update23 Jan 2020, 10:32
Reviewer Update
I was contacted and simply told to call the same number which I called the previous 4 times when my problem was not solved. Still very agitated by FNB with not solution.