FNB NOT HELPFUL TO CUSTOMER

I have been struggling for 8 months to get a Risk 3 off my name emails and complaints all around no answers don’t eve know how it got on my bame in 2018 and no help from the bank they can’t give me any answers…

Management knows me by name if i walk inti the branch i just get a hello and a smile sorry no answers yet emails up and down….

The branch isn’t a branch anymore its only a call centre because the can not help me Im sitting in the bank while typing this With a manager in front off me with no answers just telling me he is limited to this and don’t know how to help me…

They have even advice me to close the accounts and ope a new one and it would be cleared from my name but nothing happens

The Three Rivers Branch in Gauteng is useless to me at this point And don’t get me wrong the people working there is Awesome, they just can not help me and tell me they don’t know how or why

I can not sit and wait for emails for another 8 months i can not use my name it is bad listed