FNB - Not happy with treatment received

Not happy with the lack of communication received from the credit card division at FNB .

I went into the branch on 07 March 2020 to do a credit card application and submitted all the required documents to the lady assisting me,which she scanned/ made copies and advised that she would hand over to the credit card division.(She had assured me that she has received all the relevant documents).

When i followed up on Monday i was advised that all is in order. I followed up again on Tuesday 10 March and i was advised that i need to submit a foreign national declaration , which i did on Thursday.

On Friday, i followed up- and was advised by a lady that the application has been sent for validation and i will receive feedback on the outcome.

When i followed up yesterday i was then notified that my initial work contract submitted is not clear and i must resend. Which i did yesterday. I phoned in thereafter and was told everything has now been received, and was advised of the waiting period.

I phoned in again this morning just to make sure that all is in order - seeing as in the last week i have gone from being told my application is being validated .. to ..we are still awaiting documents.

Kagiso made it so abundantly clear that I am being a nag / annoying as his response was a very condescending "you have been advised of the waiting period" . I explained to him that yes, but I am making 100% sure because this application is now in progress as i have been going back and forth from the 07th, to which he responded " MAM AS I HAVE JUST EXPLAINED......."

I found this really unpleasant, and don't feel my bank should make me feel like a burden. There is no communication when a document is outstanding and then you are made to feel dumb when you are inquiring. Not happy at all with Kagiso's service. I feel by (FROM THE 7TH)had there been proper communication i should have had an outcome and if not approved , i could have tried out other banks / avenues.

It makes it worse when you are told that as a premium client you will receive premium service, then after that,you have to deal with this type of service

Not happy with Kagiso, and not happy with FNB