FNB not great - Capitec excellent

I am banking with FNB and I have app**** for a loan. I get phone calls from FNB Bussiness and when I answer the line gets dropped from FNB side. I received 6 call so far without be being able to speak to the person calling. I go onto my secure chat and they say call back in 5 days if you hear nothing. This is now the bank where I have 4 accounts and my major business account is also with FNB..... really poor customer service. I then apply for a loan at Capitec and I got a call back from them 2 hours after I app**** on line. A super lady that really wants to help. Shoutout to Capitec for excellent service. FNB not so great