Hellopeter
Share Your Experience
MN
MERISHA N

1 reviews | Active since Mar 2018

28 Mar 2018, 09:25

Fnb not good enough with service

I have a payment arrangement with the bank for my fnb stuff , they are still debiting my account and still want me to the pay the arranged amount.i am so frustrated i dont know what to do anymore.i am now sitting on the phone for 1 hour holding on with no response.

We now have to reverse and must wait 24hours for our money.

i am so tired of this what are arrangements for.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Mar 2018, 10:04
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply28 Mar 2018, 12:22
Official

Good Day,

Kindly be advised that we don't provide feedback. We have logged your complaint and the department needs to contact you.

Their process is 24-48 hours. You may send an email to ***

Regards,

Client experience team

MN
MERISHA N's update28 Mar 2018, 12:38
Reviewer Update
Hi, I sent mails there is no replies and someone transferred me again when i called just now and i held on for another hour with no pick up. Urgency seems to be a thing of the past these days.Being with FNB for so many years i am shocked with this behavior. FNB takes what no theirs and to get it back i must wait 24- 48 hrs. Unacceptable!This situation has made me emotional and helpless. You cant speak to anymore in fnb you get nothing but ...you have to wait 24-48 hrs mam.
MN
MERISHA N's update10 Apr 2018, 14:34
Reviewer Update
no one had responded to my arrangement complaint as yet.
MN
MERISHA N's update13 Apr 2018, 09:40
Reviewer Update
no as still responded to my arrangement complaint HAS YET.....I think hello peter is not enough we need a specific section in the paper to report this.