ME
Martin E
1 reviews | Active since Jun 2013
27 Mar 2019, 11:15
FNB not giving me my data
I purchased Vodacom data on the APP more than 12hours ago and have still not received it, when querying the problem I am told that I will receive a response between 24 and 48 hours. This is absolutely shocking, what is the point of having the facility if the service is so terrible. Now I have to wait two days for data that I needed 12 hours ago, so potentially a 60hour wait for something I have already paid for.
Q: FNB - How can we help you? A: Give me what I have paid for!!!!
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FNB (First National Bank)'s replyOfficial
27 Mar 2019, 12:01 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply27 Mar 2019, 12:01
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)