FNB not getting back to the client
Logged several requests for FNB to contact me in regards with my cheque account fees and still no response. Also the secure chat option is not working- waited for over an hour and no response. How can we help? By getting back to the client :-(
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)