FNB NOT FOR BANKING

FNB has to have the worst customer services and systems - I am going to close all my accounts and move them to Investec. I made an overseas transfer which was transferred back to my FNB account the same day - 10 days later no notification / no phone call. They have been using an incorrect email address which is not my official email address which they should know as thousands of emails come through to my official email - now they suddenly dont have it. Say they phones no record of it / no messages . Excuse is they dont know my bank account I want my money back in - I bank there........ - WORST EXPERIENCE OF MY LIFE . If you have money or value your money change to Investec