FNB Not finalizing my dispute on funds in my accou

I paid a recipient via internet banking on 09 September 2015. Since then the money has not gone threw to the recipient nor was it made available in my account again so that i can pay the people again. I went to the FNB Branch at Mall@Reds in Centurion where the lady told me that i have to fill in a dispute form that FNB will investigate and the funds will be returned in my account within 5 -7 Working days. When i called FNB myself after a few days the consultant advised me that NO dispute has been submitted and that it will take 5 - 30 working days. This is MY money that is been held in my account for no reason, FNB can see that it is not going anywhere but still is not making it available in my account again. The staff at the branches is clearly not doing their jobs and now i, as the client have to wait for my own money to be released again. This is the worst service i have ever had with FNB.