FNB not fighting crime

My account has been hacked and FNB is refusing to take responsibility . here is a copy of the letter I sent them Good day, I acknowledge receipt of your letter, however, I feel that the bank should take responsibility for the ***** committed using the banks system

I received an email from the bank which is attached. I also received OTP from FNB number *** which gave me peace of mind that it was genuine. This indicates that the FNB system has been hacked and that I am an innocent victim and that the bank should take responsibility for its lack of security.

I also feel that FNB should protect its customers and NOT adopt the attitude of” it’s not our problem”

A crime has been committed and FNB should do everything in their power to fight crime especially when it concerns their customers. FNB’s actions leads me to believe that crime is ok as long as it does not affect the bank. Please take responsibility for your lack of security.

I would like the bank to fully reimburse me as your system has been compromised