Fnb not even listening to my problem !!!!

[06/06, 09:25] Marius Swart: I want to know what is fnb doing to help me ? [06/06, 09:45] Marius Swart: Please tell me what to do now I am reaching breaking point !!!!!! [06/06, 11:04] Shivani Private Banker: Hi Mr Swart I have emailed you the appeal for the personal loan consolidation has been declined this was the final decision [06/06, 11:05] Shivani Private Banker: Regards shivani rooplal [06/06, 11:06] Marius Swart: So that is it fnb wont help then. [06/06, 11:13] Marius Swart: But I never asked for a considation loan , I asked for a loan for one month I have a con solidation loan remember the said I can have one for 3 months that is what I asked for so now I don't understand. [06/06, 11:14] Shivani Private Banker: Hi this is the same application