FNB not downgrading my account request

I visited my branch on 27th August to close my credit card and FNB Aspire Fusion cheque account to be downgraded as I no longer wanted the overdraft facility. My credit card was closed after a few days but my cheque account was never downgraded. I sent a complaint to FNB via their website and after almost a week, a consultant called me. She then said she would send in my request for the account to be downgraded and remove my credit facility. To date, my account still reflects as Fusion Aspire Cheque Account. I just want a basic cheque account I had before in June 2022. A consultant at my Brackenfell branch suggested I upgrade to the Fusion Aspire as it was cheaper than the Aspire Cheque account and that I would receive double ebucks - I never did. I later learnt when the consultant called me last week that there is only a R6 difference in account fees. I want my cheque account to be downgraded to a basic Aspire account. I am tired of complaining and not prepared to go to the branch again, I wasted two hours of my time. My request was not dealt with. This is unacceptable.