FNB not doing thorough check and lagging with ITC updates 2 years later

I had 2 revolving loans with FNB, Settled and closed in 2020, lo and behold in 2022 they are still showing as active and affecting my affordability. FNB have said they have sent the updates to the Credit Bureaus however it still shows in the report from Experian, a report as recent as today. The stupid thing is that even they use the very same reports to calculate affordability even though you try to explain to the consultant that those accounts dont exist, they dont even check or follow up, its like they enjoy messing people's lives. If I could give a 0 stars I would, dont recommend it.