MM
Macdonald M
1 reviews | Active since Jul 2019
04 Jul 2019, 12:04
FNB not doing the work diligently
Still waiting for a reply to my emergency complaint, what is worst is that the ***** investigation unit does not seem to know what it is doing, every time u call them u get a different response
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
04 Jul 2019, 14:59Good day Macdonald Madraai,
Thank you for bringing this matter to our attention.
I have escalated your comments to FNB Credit Card and have requested that they be in contact with you.
However, I have reviewed your previous complaint and noted that the complaint was logged on the 3rd July 2019, please note turn around times for a complaint is 24-48 working hours.
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Thank you for bringing this matter to our attention.
I have escalated your comments to FNB Credit Card and have requested that they be in contact with you.
However, I have reviewed your previous complaint and noted that the complaint was logged on the 3rd July 2019, please note turn around times for a complaint is 24-48 working hours.
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
FNB (First National Bank)'s reply04 Jul 2019, 14:59
Official
Good day Macdonald Madraai,
Thank you for bringing this matter to our attention.
I have escalated your comments to FNB Credit Card and have requested that they be in contact with you.
However, I have reviewed your previous complaint and noted that the complaint was logged on the 3rd July 2019, please note turn around times for a complaint is 24-48 working hours.
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Thank you for bringing this matter to our attention.
I have escalated your comments to FNB Credit Card and have requested that they be in contact with you.
However, I have reviewed your previous complaint and noted that the complaint was logged on the 3rd July 2019, please note turn around times for a complaint is 24-48 working hours.
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
MM
Macdonald M's updateReviewer Update
04 Jul 2019, 15:07Its been more than 24 hours now, for credit card it been more then a week since their promised turn-around time, fnb does not take its customers serious, i,v been going to the branch and still no help, neh this is too much
MM
Macdonald M's update04 Jul 2019, 15:07
Reviewer Update
Its been more than 24 hours now, for credit card it been more then a week since their promised turn-around time, fnb does not take its customers serious, i,v been going to the branch and still no help, neh this is too much