1 reviews | Active since May 2017
FNB not delivering
Where do I start?
I am a premium customer yet I do not feel that way. Someone took money out of my credit card I notified fnb asap when I found out. The premium service said I must be patient as I am the same as any other customer. Huh? Even though I pay extra on my fees. They say I must wait for 30 days. But why did their security let me down. Now I must wait until the investigation gets finished.
I am sending messages on the fnb app without getting feedback. Thus I am getting frustrated on their service and I am set back by over R34k and must wait for their feedback.
I am very disappointed in fnb you did not help me at all.
I want to be upgraded to private banking without extra cost and want my money back asap.
Please phone me back asap
Regards Stephan Bezuidenhout ********** 487
Good day Stephan Bezuidenhout,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Stephan Bezuidenhout,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)