FNB not crediting me

I was expecting some money from the 17 July 2018. After numerous requests to FNB, the merchant suggested that I log a dispute on my business credit card. on August the 8th, I did just this. After 2 weeks FNB Business credit card found the money and apologized for the inconvenience caused, On the 27th August I got an email saying that the money had been credited to my account. Every day after this, I have called FNB Business Credit Card, and they confirm the email, but they cannot see the money being credited, Neither can i. I have spoken to supervisors etc. However to no avail. This is a BUSINESS CREDIT CARD. We are supposed to get premium service. We are the small businesses that actually bring FNB profit. I would like this resolved, please. Our business needs this money, and this money is ours. The ref numbers that i have been given is: [REF: ********** 7_ ********** 32] HASSAN WORKING ON IT - RR ********** 1302 RL ********** 568 / marvin miller superviros at business credit card CASE ID: 909228 - DISPUTE [REF: ********** 7_ ********** 32] The business credit card consulants, do see that the money has not been credited back to my credit card if they look at the statements.