FNB not contactable at all - no response to calls OR emails, tried both!

After mistakenly making payment to the wrong beneficiary, I IMMEDIATELY tried to contact FNB. 087 number and what I get is, "We are experiencing higher than normal call volumes....". This call was roughly 22 minutes after giving up. Then immediately sent an email for reversal of funds back to my business account. Automated response was then received with a ref. number. This was pretty urgent as I required this money as soon as possible for debit orders.

Have subsequently attempted contacting the same number again twice, but same happens, same recorded message and each time 20 - 25 minutes on the phone, total of 75 minutes spent. This morning I called at 08:00 (when they supposedly open. Another 25 minutes. Sent emails as well to follow up, no responses to any. The call centre I believe is not even there, just the voice recording and eventually you drop the call. I needed to know from FNB if they are processing the reversal and follow up for good practice, otherwise my next option was to contact the company I transferred to and request an immediate deposit again - but can't do that because they would deposit, sure, but 2 days later FNB reverses the payment and another payment goes off. So, I just needed to be informed, thats all!! But no, FNB cannot give me the information.

Here is the best part : You cannot get through, FNB doesn't respond, so what do I have to do now?? Go out in the midst of Corona lockdown into the branch!! Why set up call centre's that don't take calls when there is a serious threat out there - so, you're actually forced to go out?? Its a no-brainer.

I have a personal account and a business account with you FNB. If this is the service I can expect from you, I may seriously consider moving banks due to this service. Although there is Corona, you cannot blame it on this, systems should have been in place a long time ago to handle this...