FNB not consistent about their messaging to clients regarding ***** refunds

Please make sure that when you are dealing with FNB, you keep track of what is said by their call center agents. Someone stole my card details via a phishing **** so I canceled my bank card (and virtual card) and blocked all access FNB.

I was told to wait 10 days for the investigation to conclude. On day 8, I was informed that it actually takes 30 days. I raised concerns about this, and then I was told that my case had been concluded before day 10 and that the ****** funds would be reimbursed within 48 hours. However, 48 hours passed, and now they are saying it takes 3-5 business days for the funds to reflect in one's account again.

This is seriously a nightmare. It seems like the customer care messaging is inconsistent, with each call center agent giving different information. There is clearly no coordination.