FNB not closing loan account for a year after paying it off.

I’ve been trying to get ahold of FNB’s legal team in regards to an email I received about an outstanding balance on a temp loan I fully paid off almost a year ago now. The email said I had an outstanding balance of 69 ****ing cents. When I paid of the loan last year September, I was told I didn’t have an outstanding balance and my loan was paid off. I have received no communication all these months about this 69 cents until now, after almost a year. The account has been open still this whole time and because of it my credit rating has been adversely affected by 69cents that I knew absolutely nothing about!!!!! I can’t even make any direct payments into the loan account to pay the 69cents because the balance says 0.00!!!!!!

I’ve been trying to talk to someone all day today about closing the account and getting it removed from my credit record but all I got was being passed around from department to department. No one could help me, I had to wait forever for someone on the legal team to answer the phone only for them to tell me that the account is still open and the person Handling my account has to contact me. 69 ****en cents!! My credit score has been ****ed up over 69 cents and no one can help me!! Wow.