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Tanya V

1 reviews | Active since Jul 2016

12 Oct 2015, 08:29

FNB not closing accounts!!!!!!

I Cant not believe this!!!!! I opened an investment account and somehow another business cheque account was opened on my profile .... I immediately contacted FNB to close this account. Its now a month and the account is still open and it accumulating banking fees. I accidentally transferred R7520 cr and R470.00 to the account (inter account) BUT immediately transferred this to the correct account (my other business account).... This account was suppose the be close and not on my profile. I know I have 2 business accounts NOT 3 FNB. <br> <br> I currently have a legal matter where I also instructed FNB to close an account and now I'm being sued for banking fees ... This is completely unacceptable.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2015, 10:12
Official
Hello Isabella v,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.

The reference number is 781987.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)