1 reviews | Active since Feb 2018
FNB NOT CARING, NO SERVICE EXPECTATIONS
We have been running around for over 3 months now trying to get hold of paperwork and information from FNB regarding a judgment that makes no scenes reflecting on my husband's name and it's blocking us from buying a house and through this we are about to lose the house sale because FNB doesn't know what's going on in their own financial institution! We've been to various FNB branches, personally spoke to branch managers, called every possible call center number over and over, weeks on end and till date still no-one can assist us? Around every possible way seeking assistance, a dead end, again and again and again and still we are *****ed for we cannot continue to buy our dream house! We've even gone to Lawyers and not even they were able to assist with this matter for it's clear that FNB only cares about taking people's money and making money off others, but when it comes to assisting in a problem, no-one is prepared to help with resolving it. It's Absolutely ridiculous that a huge financial institution like FNB is so useless! We even tried to contact their legal department, the numbers provided don't even exist, what a joke! People have become so used to/ adapted to such poor service levels in so many sectors of SA that they cannot even spot the difference anymore between poor and no service received. I would really like to know who trained the FNB call centre agents and why are they getting paid for they cannot even assist in redirecting the query to the legal department nor to provide an alternative contact numbers in order for us to get the matter sorted out, always the same soppy story, lies, "someone will contact you back" Absolutely Not, we are still waiting, it's been 3 months! Worst service ever received from a financial institution by far! Very disappointing to know that this bank institution operates on such low standards.
I wrote the complaint on the 2nd February 2023 and till date this issue has not been dealt with accordingly and we are still at the same point two weeks later and still no resolution on our actual problem. Some unknown FNB call center complaints agent emailed a document through, it cannot even be opened. My husband contacted them again and still nothing. This is exactly why I wrote the original complaint in the first instance for this is how it goes for months on end and still I cannot continue with buying a house!! I'm extremly frustrated by this process and it just seems like the FNB agents inside the organization don't know what's going on even though they have all the resources to track down documentation. I need this matter resolved so that my life can continue forward. I seriously require a qualified person in FNB to deal with this please. Thank you
I wrote the complaint on the 2nd February 2023 and till date this issue has not been dealt with accordingly and we are still at the same point two weeks later and still no resolution on our actual problem. Some unknown FNB call center complaints agent emailed a document through, it cannot even be opened. My husband contacted them again and still nothing. This is exactly why I wrote the original complaint in the first instance for this is how it goes for months on end and still I cannot continue with buying a house!! I'm extremly frustrated by this process and it just seems like the FNB agents inside the organization don't know what's going on even though they have all the resources to track down documentation. I need this matter resolved so that my life can continue forward. I seriously require a qualified person in FNB to deal with this please. Thank you