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Louis M

1 reviews | Active since Jan 2016

19 Sept 2018, 15:08

FNB not caring for the senior citizens (pensioners) of South Africa

I had a terrible experience and still not resolved with FNB.

My dad which is 73 years of age switched from ABSA to FNB, thus he is now a pensioner with limited funds for retirement to his disposal. FNB informed me and my dad that the pensioners account will remain at R 40-00 per month, just to find after two cash withdrawals of R 1600-00 each they charged a pensioner an additional service fee of R30.40

How can a bank charge a pensioner on a pensioners account with limited funds these kind of service charges for cash withdrawals? That is ridiculous and I would strongly discourage elder people from opening FNB accounts if this case is not resolved and funds returned to the elderly. FNB should be ashamed of themselves.

I contacted the FNB branch manager in Meyerton, I have recently tried emailing her and no response after commitment to resolve this with no outcome or answer.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2018, 15:35
Official

Good Day Louis ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LM
Louis M's update29 Oct 2018, 13:38
Reviewer Update
Can FNB be so useless is the question? Do they not understand or listen to customers? Have they been employing such an *********** level of employees that can't maintain previous instructions and corrections?????? Where is FNB going to, from use to be being the best bank that I would recommend my friends and family to join to this??????????? I'm embarrassed to be a FNB customer!!!!!!!!! After my previous complaint about not caring for the elderly as they charge my Dad a withdrawal fee on a once off withdrawal per month, I mean really, his banking package offers free withdrawals less than the amount specified and last month they reversed the charges just to place it onto his account again this month!!! People, I can honestly say that FNB is useless with *********** staff!!!!!! DO NOT BANK WITH FNB IF YOU ARE A PENSIONER OR EVEN A NORMAL CUSTOMER, THEY JUST DONT CARE ABOUT YOU!!!!!!
LM
Louis M's update28 Nov 2018, 09:21
Reviewer Update
And once again another month, due to FNB admitting by refunding the service fees they charge my Dad they confirm that they are overcharging their senior citizens. I will now escalate this to a media platform as once again they have failed to correct this in November 2018. Seems like FNB is just plain *********** at handling these minor issues and especially with a senior citizen. I give FNB 48 hours to respond and correct this for future, should this not be in a letter that they have corrected this for future it will leave me as a customer no other choice as to place this on media for the whole of SA so review. I trust your response will be swift in this matter to avoid the latter. Regards