FNB not big on service delivery

Last year we opened a Business account at FNB Menlyn Maine, this business wasn't really active, the next thing we got a call from the lawyers requesting an amount of more than R2000-00. We were asked the more expensive option for the bank account, we were never consulted about this, when I asked for video footage I wasn't answered, I got a call from the Business Manager after I failed to get hold of them, calling them during business hours but they are not available, for example the lady at the call centre said they are not in, this is at 09:45 in the morning.

I am a private client, I informed her that I want to move my bank accounts to another bank as I am not satisfied, I even included her superior. I was promised feedback, this never happened. Today I send an email to request the removal of my bank accounts from FNB.

I have been with FNB since I was a student , but unfortunately my business is not important enough to get proper service.

FNB is a good bank until you experience issues then it is a disastrous ripple effect.