FNB NOT ASSISTING WITH STA TRAVEL CLAIM

I booked a trip with STA Travel and I paid via EFT with my debit card. STA Travel closed and I requested a payment reversal from FNB. I have filled in countless form, sent countless email with all my transactions and documention however I am being sent from pilar to post with no one trying to assist me with this regard. Other clients have received their refunds however I am not being assisted.

I lost thousands but FNB isnt looking to take care of me as their client, a paying client

Its disappointing that I have to raise this issue on this platform instead of getting help from FNB directly.

No one is getting back to me, they keep requesting the same information but nothing gets done

Im extremely dissapointed with FNB and I will be moving to another bank