MF
Michael F
1 reviews | Active since Apr 2021
25 Sept 2021, 13:04
FNB not assisting with reported ********** transactions
I phoned FNB today to report 3 ********** transactions that went through on my FNB cheque account today, 2 of the transactions are still pending. I as the account holder did not effect those payments and therefore requestes FNB to reverse the payments. FNB stated that they cannot reverse the payments as they must first get investigated. I now have insufficient funds in my account for my debit orders to go through. This is unacceptable service from FNB, not prepared to stop a payment that is **********. Is FNB going to take the financial risk? Is FNB protecting the ********* or their loyal clients? My reference no: 2***
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Replies (2)MF
Michael F's updateReviewer Update
27 Sept 2021, 07:17Was at the police station to open a ******** case. They require bank stamped statements of the *****ulen transactions in question, will be back today to open the ******** case. Looks like the account holder does have control over his own account or money as FNB would not stop the unauthorized transactions that were still pending that I requested them to stop. Will be reporting this matter to the Ombudsman as well as banks don't care about their clients only the money they make off them.
MF
Michael F's update27 Sept 2021, 07:17
Reviewer Update
Was at the police station to open a ******** case. They require bank stamped statements of the *****ulen transactions in question, will be back today to open the ******** case. Looks like the account holder does have control over his own account or money as FNB would not stop the unauthorized transactions that were still pending that I requested them to stop. Will be reporting this matter to the Ombudsman as well as banks don't care about their clients only the money they make off them.
MF
Michael F's updateReviewer Update
27 Sept 2021, 12:35******** case has been opened at SAPS,
CAS 204/9/2021
CAS 204/9/2021
MF
Michael F's update27 Sept 2021, 12:35
Reviewer Update
******** case has been opened at SAPS,
CAS 204/9/2021
CAS 204/9/2021