FNB not assisting with a ***** debit order

<p>There was a ********** transaction that went off on my account, 18/05/2017. FNB managed to reverse the deduction - which turned out to be a Vodacom debit order sent up from a Makro store in Germiston, where I've never been in my life!</p> <p> 19/05/2017 Vodacom was contacted to close the account.</p> <p> </p> <p>Again 01/06/2017 another fradualent deduction went off matching the details of the one that had happened 2 weeks prior, this time for R312.00</p> <p>i contacted FNB via phone as I was told it's the only way to report fradualent actitivities. After being on hold for 30 mins I went into the branch & was told to call & they couldn't help me. I made the call from the FNB phone in the branch & still no one picked up the phone. I was on hold for another 30 mins. I told this to the FNB Prospecton - Durban branch manager & he said there's no other way. </p> <p>I'm not happy that FNB is not making efforts to protect my account. They said they cannot close the account just because of one fradualent debit order. Now there's 2 - but they are not even answering the phone for me to tell them about the second one! </p> <p> </p> <p>This is really poor service of FNB! </p>