FNB not assisting in keeping my money safe after *****

On my credit card *****ulent purchases went off. As soon as I noticed this, I went on the app to cancel my card, cancellation comes with a bunch of questions that takes time to answer, so the quicker way is to transfer the money out your account to another.

4 purchases went off in a row, without FNB flagging it.

I got my card cancelled and phone the ***** line, where I had to hold for a long time before someone was available.

Got my ref and investigation to be done.

Then......... the same place tries to take money out of the same account!!

I phone FNB, eventually someone answers.... I ask, how can someone try and take money out of my account where I cancelled the card???? Fnb states they were trying to take it with a different card... The *****ster was trying to take money again with a card that FNB reissued and was not even ACTIVATED by my yet or in my position.

The ***** department advises me that i should close this account and open again with new account number... This was Friday, the correct department was closed to speak to.

Okay, Monday.......... using the app secure chat, everyone refers me to someone else. FNB struggles to understand that I do not want a new card!!! What will this help if the *****sters can already get the new card's info too, without me having the card.

So eventually I get through to someone who can answer me if I may close this account and open a new one cause this one is compromised. My answer from FNB was no, I have to settle the account first. So they did not pick up the *****, and they won't help me keep my account safe!!!!