FNB not as innovative as advertised

For a bank that prides itself on innovation and ease of use, FNB is disappointing. I have app**** numerous times to switch debit orders since I moved to FNB in Jan, and was met with little assistance or communication. Once again I am liable for penalties and interest because my old account still has debit orders going off. What was supposed to be an easy and beneficial process, has become a nightmare that does not seem to end.<br> <br> I would NOT recommend moving to FNB.