TB
Tasha B

1 reviews | Active since Feb 2014

29 Feb 2016, 12:45

FNB NOT APPLYING MY URGENT STOP PAYMENT REQUEST

I accidently paid the wrong recipient on thursday morning 07:22 via cellphone banking, i immediately went into fnb westgate and requested an Urgent reversal / stop payment. They then said they need to get authority from the recipient first in order for me to get my money back. <br> <br> They also aid the recipient's account was frozen as soon as they saw the money in his account, i called again and they said h withdrew a large amount on thursday evening, so FNB gave me the wrong confirmation?? How can he withdraw the money if the account was \FROZEN\" according to FNB ONLINE RECALLS<br> <br> I called this morning, they said they are awaiting feedback from the recipient, hence I demanded them to make a reversal as it is R 14450, which is a big amount and they need to reverse it as it was my request. People need to get paid with that money and I can't pay them because im waiting for FNB<br> <br> <br> I called FNB ***** LINE, they cant assist me as they say I need to open up a Civil case against the recipient<br> <br> <br> Can someone help me to hurry them up in some way??? <br> Surely i must get my money back!!! "

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Feb 2016, 13:09
Official
Hello TashaQ_01,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 878792.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)