1 reviews | Active since Aug 2018
FNB not answering!!!
I have been on the line for over an hour, just getting to someone who can get to transfer my business account money to my Gold Cheque as FNB is not activating my account. I am extremely frustrated as I need this money URGENTLY and literally all 7 consultants I have spoken to, have not been able to assist me, and just keep referring me. I cannot wait 24 hours for someone to respond to me. As a client of FNB for over 9 years, I am deeply disappointed! It is over R200 airtime wasted......
Good day Marilize Koen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Marilize Koen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)