FNB not adhering to debt counseling instructions.

I am beyond frustrated and upset. I went onto debt review. First instalment was September 2023. My counselors gave instructions regarding interest as well as reduced monthly instalments. Firstly, Wesbank took a debit order, which has already been paid and included in the debt review prem. I have been battling with them, and got confirmation that I will at least receive a refund. I went onto my FNB loan history now and saw that FNB STILL CHARGED ME THE ORIGINAL INTEREST EVEN AFTER RECEIVING CLEAR INSTRUCTIONS, on both my loans. This means, that I will now be going backwards and making more debt, as apposed to getting out of debt. Please just fix this. I am so frustrated with you. As soon as I am able to, I am going to change my bank and I never want to hear from you again.