1 reviews | Active since Sept 2016
FNB NOT ACCEPTING RESPONABILITY FOR THEIR ONLINE TRANSFERS IF MONEY IS GONE
goodday my wife made a payment from her fnb credit card to my absa credit card on the 5th of june 2018 and it is still not showing in my account i phoned absa 2 times already they just keep telling me it is fnb's problem my wife is phoned for the 3rd time now to fnb and they can't help her they just keep telling her the transaction is complete on their side it is not their problem so i just want to know who is responsible and who is gonna pay me the money as i am late for a payment that should have been done on friday and people want to take me to court for not paying them we have the proof of payment and the ref and fnb just keep saying not their problem but absa can't trace it because the payment was made from fnb and know it is gone we only have the fnb ref what can we do.
Good day Wikus,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option
Good day Wikus,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option