FNB not able to deliver on -how can we help you?

<p>After a 2hour 45min session our trust account was opened, with efficient and professional service by Portia and Rensia at FNB Waterfall mall on the 04/11/2016. Beneficiary was created from my profile and started to transact. Without warning or communication by means of sms, email, call the trust account was placed on hold. I logged a query with my premier banker Monalisa who referred me to business banking. I was told that the account was placed on hold due to trust deed not received. It was confirmed by FNB Waterfall mall branch that the trust deed was scanned on FNB system and the hold be removed within 24 hours. I have been trying to get the account unblocked but till yesterday the 13th December I could not access the account. I visited the FNB branch today in Langeberg Mall since I had no other option today due to my personal account also placed on hold due to possible *****ulant activity, hold on trust account and also for complaint on home lone application. Both accounts have been unblocked but the branch was not able to tell me if access to my online banking was possible if accessed via FNB staff. Since the 3rd November all interaction with FNB has not been effective, but rather very time consuming. It took more than 2 weeks to get the account unblocked, a visit to a branch to unlock my account and 30 working days to receive decline letter on home loan application. Inconvinience not at branch level but rather the system is the word that come to mind loosing convidence and doubting the processes of quality control and service delivery seems to be lacking or not considered as a priority.</p>