FNB NOT ABLE OR WILLING TO RESOLVE A FRAD CASE ON MY FNB CREDIT CARD

I have reporded a ***** case on 17 October 2024 and cancellled my Debit as well as Credit Cart. Due to the fact that I was schedulled for an overseas trip gor 19 Octeber 2024, FNB at the Lynwood branch at the Grove, Pretoria, provided me wit a Temp card to use overseas. This card however did not word. Lynwoud Branch order me new cards, which I have received. On 24 October the ***** transactions on my debit card was fixed, but not the ***** transactions n my Credit card I went to the Lynwood Branch and was assitd by Thabo the Team leardder only to discover the the Frau Department did not investigated the ***** transactions on the Credit Card and a bew ***** Case was register. A few day later I have received a message from the ***** Department informing me the the investigation is completed. Due to the fact the the ***** transactions were not recersed on my Credit Card I wemt back to the bank and was assited by Thabo again, only to discoverd the a duplicate case was rejistered by FNB and the message was meAnt to inform me that the duplicate was cancelled. I received mo feedback on the origanal ***** case of 17 Obtober 2024 and went back to the branch on 11 oftober 2024 and again Thabo assidted me. We comtacted Cleopatra at the ***** Departmemt who informed us that she will imvestigat the matter herself. Cleopatra and Thabo phond me the same afternoon and informed me that the inbestigation is complted and the ***** vtransactions will be reverded, Cleopatra said I must phone her if the transaction were on reversed this morming (12 October) I tried to phone Cleopatra 5 times todaday on the number she phone me and landed up in a messaging system that seems not to be working. I tried to phone Thabo hut was informed that the public cannot phone ptople at the branch, after a long discussion the person I spoke too sen a message to Thabo to phone me, that was 3 hours ago,. I have alfo tried to redolved the maater bia FNB's secure messaging sedtem on the app, but gave up because the keep a referring to discussion to variuus people. One person tolf be there is no case register and sai I shoul register a bew case. I gave up, it seems that moby in FNB is capable to assist me. In the meantime my Credit Card is in Overdraft wit more than R40!000 due to the *****.