1 reviews | Active since Oct 2016
FNB NOT A PEOPLES BANK
FNB, not a bank for the people... If you are an average Joe you CANNOT afford to bank with FNB and I if you ever considered banking with them, I would suggest finding another ban**** IE. RUN, OR END UP MORE OUT OF POCKET THAN EVER. I notice this 3 months ago when my bank balance still displayed I had funds available and I swiped at a few time at but the shops I swiped at only did banking every other day. When they finally did their banking and my account went into a negative FNB charged me an amount of over a 100 per transaction that went off!! Instead of a negative 500 my acoount was in a negative with a 1500. This month I am in a - 2000 for the same reason.! When you phone them they suggest you take out credit to make you already difficult situation more difficult. This doesnt happen because I am negligent, I have a personal loan and after contacting the provider 5 times requesting they move the debit order date to my pay date of the 27th of the month, they ignore me and still deduct on the 24th of each month. FNB still charges me the fee for this debit order that goes of if theres no money in my account. They don't only charge one fee for the debit order the also charge me the crazy amount of over a 100 per debit order as per above. I know I am not the only South African who is struggling and it because of instituts like this. They don't care about the hard time you fall in, instead they capitalize on this and make it harder for you to survive. Thank you FNB
Good day Lizette Smith,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lizette Smith,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lizette Smith,
Thank you for responding to my email.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lizette Smith,
Thank you for responding to my email.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
