FNB Not a "how can we help you bank", they are a "Let me FRUSTRATE you bank"

I made an internet transaction on 7th March 2022 and I contacted FNB the same day to report the transaction as possible ***** because I have not received the music event tickets as per the website. I had to keep on the line for more than an hour and been transferred from the one department to the other. After 1h05min only then did a lady assisted me. I completed the necessary dispute documents and emailed the information back on the 7th March 2022. Up to date nobody has been in contact with me regarding the transaction, after I have send 3 emails to the department. The amount has been deducted from my account and still no event tickets. I cannot believe that a bank that is indicating "The FUTURE BANK is HERE - HOW CAN WE HELP YOU?". Well First National Bank - YOU DONT HELP!!! YOU ARE JUST CREATING FRUSTRATION.