FNB not a bank to depend on

In January this year i opened an account with FNB via the call centre. My account was generated and i was informed that my cards will be delivered via DSV courier.Some time after this i was called by DSV courier and informed that they cant deliver my card because no one is at home. This could not be true because i had given my wife's business address to deliver the cards. I found out to my suprise that the cards was sent to Port Elizabeth instead of Rustenburg hence them not finding me. I called FNB and the consultant told me that it was her mistake and that she will rectify this immediately. The cards was cancelled and new cards was issued to be delivered to me. When my cards eventually came i could not activate it due the error than was made with the previous cards and had to come of work early to go to the branch.I went in and asked about the transmission of all my debits from my previous bank ABSA to FNB as this was supposed to be done by FNB. The consultant told me that it was best i do it myself as it would be much faster, which i then did. Since i opened my Premium Debit and Credit card account in January i could not load a Virtual Card in order to obtain EBucs. I have been to the branch 3 times and spoke to more than 5 consultants on the secure chat platform and via calls and still can not be given a reason why this problem persist. Even when inside the bank the consultant called his Tech department and this could not be resolved. The reason for changing from ABSA to FNB was for better banking cost and E-bucks rewards but i have spend so much tine on my phone and visiting the branch just to get a Virtual Card loaded to my profile that im thinking of rather reverting back to ABSA. It had been almost 2 months and still no solution to my problem. The only answer from FNB is it will take between 24 and 48 hours. 2 months later no answer. I must say,FNB has allot if client interaction when signing a client but once that is done,you are just a number. I hope private bank clients are being serviced better. For me,i would glady pay other banks service fee's instead of staying with FNB.