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Sibusiso S

1 reviews | Active since Sept 2025

16 Sept 2025, 17:07

FNB Nonsense

FNB Thank you for embarrassing me. I have money in my personal account. Decided to go buy some groceries for the my household, tap my phone to make payment it declines, try to tap it again it declines a second time. check my app all my money is gone, account drained to zero. the humiliation I had at the store. When phone the ***** department they tell me that there is a pledge on my account saying that another bank contacted FNB, ABSA specially saying that my account is linked to *****. Funny thing is that I reported a ***** case on my account few months back. This is very suspicious by you FNB that you cannot even call your client to try and verify all of this nothing, when I ask for your department nothing they can help me with and say I must wait 24 hours, what in the utter ******* bull**** is that. you are quick to wipe out my money but I must wait 24 hours for your damn reply as your systems have not been updated to what has happened with my account.

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Replies (2)
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Sibusiso S's update17 Sept 2025, 15:51
Reviewer Update
24 hours later no response from FNB nothing. call email nothing dololo
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Sibusiso S's update26 Sept 2025, 10:54
Reviewer Update
Just Phoned FNB ***** now to find out what is going on with my personal account to my surprise the case of ***** was opened on the 24 September but I had phoned on the 16 September. How is it that there has been 8 days between me calling in when my money was wiped out of my account to only having a case number on the 24 September. This still has not been assigned to an investigator. FNB are you working backwards because this is not customer service whatsoever my case number is ***