FNB, NON-RESPONSIVE ON EMAIL. PAYPAL INEXPLICABLE DISCREPANCIES

FNB Paypal: This is what I sent to fnb in contact and their complaints people on Tuesday 3 Dec. Still no reply to my email and this has been going on since last week when my paypal transfer was yet again not in on time. The last email from fnb on Tuesday explained that the paypal transfer was late due to thanksgiving in the USA. This accounts for one delayed transfer. But, I received the funds on 3 December (not 2 Dec as stated by the fnb agent). Still an unacceptable delay. In the last 6 months, one of my paypal transfers was credited to me on a Saturday. How does fnb explain that? That does also not account for the other transactions that were delayed, one being on 30 Oct. NO public holidays there. How do you explain that fnb??

From: S Stegmann <***> Sent: Tuesday, 03 December 2019 12:32 To: Paypal Enquiries <***>; *** <***>; FNB Direct Complaints <***> Subject: Fw: FNB PayPal Top-Up and Withdrawal Services - more lies... (ATT: Pinky) This is utter bulls**t. (My email address is *** and NOT ***). This is not EVEN the address I used to mail fnb so I don't know why I'm getting a response here AND you can't even spell my surname correctly!!! GREAT START!

All my paypal withdrawals are made on a Wednesday and they are cleared in my account that same Friday. (accept for the three late ones that I've have complained about in the last couple of months).

On three occasions now, fnb has been late in processing my payments despite the guarantee of a 3 working day turnaround so please don't bull**** me about transaction times.

I was once told by an fnb agent that actual people are responsible for releasing paypal transfers (not machines). That is the problem. *********** people. The process must be FULLY AUTOMATED and then and only then will my money and everyone else's be in on time.

Are you going to pay for my debit order penalty fees? I'm guessing no!

To add to this utter ****, NO ONE at fnb has explained why this delay occurred. If my funds are usually in my account on a Friday when the transaction is done on a Wednesday then why is that not repeated every single time for every transaction???? HUH? MAKES NO SENSE.

The only explanation is that people are *********** and some are processing the transactions on time and others are not. You can't tell your 'customers' 3 working days and then 5 working days later, they get their money!!

Garbage!!!

***WHAT IS THE REASON WHY MOST OF MY TRANSACTIONS ARE ON TIME AND NOT ALL OF THEM?????!*** EXPLAIN WHY, WHEN THERE ARE NO PUBLIC HOLIDAYS, MY FUNDS ARE NOT IN ON TIME. EXPLAIN WHY FNB WAS ABLE TO EFFECT A PAYPAL TRANSFER ON A SATURDAY FOR ONE OF MY TRANSACTIONS. EXPLAIN WHY, WHEN THERE WAS NO PUBLIC HOLIDAY AT THE END OF OCT, MY FUNDS WERE NOT IN ON TIME. I WANT AN EMAIL, NOT A CALL. I WANT A RECORD OF THE EXPLANATION THAT YOU WILL GIVE ME.

The lies need to stop, fnb. So sick and tired of having to go to hellopeter and social media for this *******.