FNB non response to complaint on financing

I submitted a complaint to FNB on Friday 20 Feb, they say that the complaint will be dealt with within 24 hours, a representative should be in touch. It is now 5 days later. Still no word from them.<br> <br> My complaint was with regard to the fact that FNB, the bank with whom I have been banking for quite a while now has so far been unable to assist me in financing anything. Not a credit card, not a vehicle, not even a home.<br> The last excuse I heard was that there were too many inquiries on my credit record, well how else do I shop around for finance without applying to other institutions who will obviously do a credit check inquiry on my name.<br> <br> Well shortly after the FNB decline, I did go to another bank and did not have the same issue. they have approved my vehicle finance whilst my own bank who should be invested in my growth cannot assist me.<br> <br> This and the clear display of a dont care attitude with no response on the complaint either is just further proof that FNB is turning out to be a lot of marketing with nothing to back it up in terms of service.<br> <br> Will now seriously consider moving all of my business across to another bank if this is also not responded to as well.