FNB Non Resident Department are impossible to contact.-My income is inaccessible.

I completed a marathon compilation of the required paperwork to open a non-resident account upon the death of my husband. I received confirmation of the account opening. Each time my pension/RA provider attempts to confirm my account they are informed that the account is not open. SARS also have a refund for me which they cannot pay to me. FNB has held a non resident account in my husband's name since 2007. I had full authority and signing rights over the account. Upon the death of my husband the account was frozen. FNB refused me access to the funds. They informed me that I must open my own Non Resident Account. I have done this . Please help I need the pension I am financially embarrassed.

Please call *** I am resident in Malta and I have spent a fortune trying to call you