FNB Non Resident Center team is very slow and unresponsive.

FNB Non resident center is very slow and unresponsive to customer enquiries from Non resident Bank account holders. When one sends an email with a request or enquiry, they promise to get back within 3 business days. But in most cases they dont even respond on time. A customer is then forced to make repeated follow up phone calls and emails until the problem is resolved. This is particularly a challenge for non resident clients, who normally dont have the option to go in person to the bank to resolve the query or request. One recent bad experience l had with FNB Non resident team - is that on 18 September 2020, l sent a written instruction for a payment to be made on my behalf from my non resident bank account to an ABSA bank account. On 21 September 2020 l had to send a reminder as my request was still pending. There was no response to this email by 22 September 2020. Then on 22 September 2020 l called the FNB Non resident team, and spoke to someone who said the payment would be loaded and processed in 3 days time on 26 September 2020. This is a problem for me as l need the payment to be made by 24 September 2020. Long story short, l am not happy at all with the customer care services (speed & responsiveness) for FNB Non resident center team. The next time l visit South Africa, in two months time, l may have to consider the option of opening a non resident account with another Banks.